Frequently asked questions

■ Can I order music scores or products that are not listed on the site?

If the item is available for order from our company, you can place an order. Please contact us by email and we will check for you.

■ Can I cancel my order?

If you have placed an order before it has been shipped, you can cancel it, so please let us know your order number and name by email. Please note that once the ordered item has been shipped, it will be treated as a return, not a cancellation.

■ Is it possible to issue receipts or qualified invoices?

If you would like to receive a receipt or invoice, please email us with your order number and the name of the person who placed the order. If the name on the receipt or invoice is different from the name of the person who placed the order, please also let us know the name. Receipts will be issued after payment has been confirmed, so please be careful if you use "NP Atobarai" or "Cash on Delivery."